Shipping & Delivery Policy

Business Owners Group is an online B2B membership platform. We provide digital services only — membership of the network and bookings for our events. We do not sell, ship or courier any physical goods, so there are no shipping or delivery charges.

This policy explains how and when our services are delivered. It forms part of our Terms & Conditions and should be read together with our Refund & Cancellation Policy.

• Your membership is activated online immediately after a successful payment — there is nothing to ship or collect.
• Your unique Business ID (for example BOG-100001) is issued as soon as your payment succeeds, and your member dashboard is ready to use the moment your membership is active. Log in with your registered mobile number or email address to access it.
• We confirm your payment and activation by email and with a notification in your dashboard. Your payment receipt is always available in the payment history in your dashboard.
• Renewals take effect as soon as the renewal payment succeeds — your new membership end date appears in your dashboard straight away.

• A booking for a paid event is confirmed as soon as its payment succeeds. Bookings for free events are confirmed immediately.
• As soon as a booking is confirmed, your digital ticket with a unique QR code is delivered to your dashboard and emailed to your registered email address. We do not post or courier paper tickets.
• Show the QR code on your phone, or a printout of it, at the venue — it is scanned for check-in. Tickets are linked to your account and may not be resold.
• While you pay for a paid event, the seats you selected are held for you for a short time. If the payment is not completed in time, the hold is released automatically and nothing is charged.

Activation and ticket delivery are automatic and usually take only a few seconds. Occasionally, the payment confirmation from your bank or the payment gateway takes longer to reach us.

• If your payment succeeded but your membership or booking does not show as confirmed in your dashboard, contact us with your registered mobile number and the payment details. We will check the payment with the payment gateway and either confirm the service or refund the payment in full, as set out in our Refund & Cancellation Policy.
• If a payment fails, the service is not delivered. Any amount debited for a failed payment is usually reversed automatically by your bank or Razorpay, our payment gateway, within 5–7 working days.
• If a confirmation email does not arrive, please check your spam or junk folder. Your membership details, receipts and tickets are always available in your dashboard.

• Products and services listed by members are offered by those businesses, not by us. We do not sell, stock, pack, ship, deliver or track them.
• Any purchase between members — including price, payment, packaging, shipping, delivery timelines, transit insurance, returns and taxes — is arranged under terms agreed directly between the buyer and the seller.
• We are not responsible for the shipment, delivery, condition or quality of goods or services traded between members. See B2B enquiries and transactions between members in our Terms.

Questions about the delivery of your membership or event tickets? Contact us:

• Contact form: send us a message