Refund & Cancellation Policy

This policy explains when payments made to Business Owners Group can be cancelled or refunded — for membership subscriptions and for event bookings. It forms part of our Terms & Conditions. All payments are made online through Razorpay, in Indian Rupees (INR).

Membership costs ₹100 per month. It is activated immediately after a successful payment: your Business ID is issued and all member features are unlocked. Because the service is delivered instantly, membership fees are generally non-refundable, including for partly used periods.

We will refund a membership payment in full if:

• you were charged more than once for the same membership period (duplicate payment);
• your payment succeeded but your membership could not be activated because of a technical problem on our side that we cannot fix within 3 working days.

If we discontinue the membership service before the end of a period you have paid for, we will refund the unused part of that period on a pro-rata basis. Please report any payment problem within 7 days of the payment.

• Membership is prepaid and is never renewed or charged automatically, so you don't need to cancel anything to stop paying. If you don't renew, your membership simply ends at the end of the period you paid for.
• Your access continues until the end of the paid period. Unused days of a started period are not refunded.
• To close your account permanently, contact us using the details below.

If we cancel an event

All confirmed bookings are cancelled and paid participation fees are refunded in full to the original payment method. You will be informed in your dashboard and by email.

If we reschedule or significantly change an event

If the date or venue changes significantly, you can keep your booking or ask for a full refund before the new date.

If you can't attend

Confirmed bookings for paid events are non-refundable if you cancel or do not attend. If you can no longer attend, contact us before the event — where seats are available, we may move your booking to another slot at our discretion. To cancel a confirmed booking for a free event, contact us so the seat can be offered to another member.

Unpaid bookings

Seats for paid events are held for a short time while you pay. If payment isn't completed in time, the hold is released automatically and nothing is charged. You can also release an unpaid booking yourself from your dashboard.

• Failed payments: if a payment fails but money is debited from your account, it is usually reversed automatically by your bank or Razorpay within 5–7 working days. If it isn't, contact us with the transaction details.
• Duplicate payments: if you are charged twice for the same membership or booking, we refund the extra payment in full.
• Paid but not updated: if your payment succeeded but your membership or booking does not show as confirmed, contact us — we will confirm the service or refund the payment.

• Approved refunds are initiated within 3 working days and credited to the original payment method. Depending on your bank or card issuer, the amount usually reflects within 5–7 working days after it is initiated.
• Refunds are made only to the original payment method — we cannot refund in cash or to another account.
• No charges are deducted from refunds that result from our error or from an event cancellation.

We provide digital services only and do not ship any physical goods. Memberships are activated online as soon as your payment succeeds, and event tickets are delivered to your dashboard and by email as soon as a booking is confirmed. For timelines and what to do if something is delayed, see our Shipping & Delivery Policy.

Contact us with:

• your registered mobile number or Business ID;
• the receipt number (it starts with RCPT) or the booking code (it starts with BK);
• the date and amount of the payment and a short description of the issue.

• Contact form: send us a message

We reply to refund requests within 2 working days.